Guarantees, Terms and Conditions

At, our business is based on one simple premise – we will provide our customers with the finest quality product at the lowest possible price and with the best service anywhere. We know our success is based on your satisfaction with our products.

Every challenge coin order you place with us is covered by our 100% Quality Guarantee. We’re committed to your total satisfaction.

Making sure that you receive exactly what you want is a two-way process. We have a role to play and so do you. We count on your information being correct and timely in order to successfully complete your order. Both sides of the order process carry specific responsibilities. These responsibilities, outlined below, are our terms and conditions of sales. Please take time to review them, and contact us if you have any questions or concerns.

OUR Responsibilities

Backing Up Our Products

As noted above, every order with is covered by our 100% Quality Guarantee. At no charge to you, we will gladly replace any challenge coins found to be defective in either workmanship or materials.

Supplying Accurate Information to You

We will email you a digital proof of your challenge coin design before we start production. This will be a graphic artist's representation of the product you’re ordering. This is your opportunity to make any desired corrections or changes before your challenge coins are produced.

Sending You A Written Order Confirmation

After we receive your return email approving the proof, and before production starts, we will email you a confirmation notice. This will contain all the details of your order, including size, type, quantity, colors and anticipated delivery date. This is your FINAL chance to make any necessary changes to your order.

Producing Your challenge coins To Your Specifications And On Time

After you approve both the digital proof and the order confirmation, we will produce your challenge coins in about 14 to 17 working days. Then we will ship your order (at no additional cost to you) directly to the address you specify.

PLEASE NOTE: We will do everything within our power to deliver your challenge coins in a timely fashion. However, between May 1 and July 31 of each calendar year, MAKES NO GUARANTEE OF DELIVERY DATE OF ANY CUSTOM CHALLENGE COIN ORDER.

You are responsible for ordering your custom challenge coins to avoid possible delays due to circumstances beyond the control of the employees of and/or its manufacturers and affiliates. Furthermore, please be advised that once your order is placed, it cannot be cancelled for any reason. makes no delivery time guarantee whatsoever for any challenge coins ordered within the time period stated above.

Listening to you

We want this to be the best experience you have ever had when it comes to custom challenge coins! If you have concerns or questions, we'd love to hear from you. Phone us toll free at 855.272.8451 or contact us via email at

YOU are responsible for:

Legal Ownership of any and all logos, trademarks and copyrights

By submitting your design to, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's or individual’s rights.

Giving due attention to the proof provided

Once you receive the digital proof of your challenge coin, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.

NOTE: We use the Pantone™ PMS color matching system. Because computer monitors vary in the way they display colors, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit the Pantone site at PMS color books are available at most art supply stores, print shops, and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily. We use the Solid Coated Pantone color chart.

Review the details of your order confirmation

After your proof has been returned to us, you will receive an order confirmation. Once again, please review the information carefully. If all the information is correct, return it to us and we will begin the production process. NOTE: Once an order has been approved and confirmed, it may not be canceled for any reason.

Providing correct shipping information

Your order will be produced and shipped within 10-14 days for lapel pins and 14-17 days for challenge coins (please note the exceptions to our delivery schedule above). We cannot be held responsible for delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package or undeliverable shipping addresses.

Legal Details:

All orders are final. Due to the custom nature of the challenge coins we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. does not issue refunds. As mentioned previously, we will replace, within 30 days of receipt, any challenge coins that contain defects in materials or workmanship.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damages and costs assessed against as a result of such a lawsuit or proceeding. You also agree to hold harmless in such a lawsuit or proceeding.

All lapel/trading pins or challenge coins displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of Purchase of merchandise from DOES NOT in any way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

As per our Guarantees, Terms and Conditions, and the pages of our website, please know that there are no cancellations of orders. Your product is custom made exclusively for you and cannot be marketed to others. With this said, upon delivery of your items, should you require a return, please contact our Customer Care department for approval. Any returns will be charged a 50% restocking fee and the shipping and handling charges for any returns are the responsibility of the customer. No returns will be accepted without prior approval of a member of our Customer Care department.

We look forward to working with you, now and in the future!

Some of our previous clients...

Microsoft Logo
Dunkin Donuts Logo
American Cancer Society Logo
AT&T Logo
Nasa Logo
The Walking Dead Logo
Google Logo
United Way Logo
This company goes out of its way to be accommodating and helpful. Their artists work quickly and do incredible work interpreting drawings. The turn around time is fantastic!
Robin Haight
21:45 20 Feb 18
I've used this company on multiple occasions and have had a great experience every single time. I would highly recommend them for your challenge coin needs hands down.
Steele Smith
17:07 06 Mar 18
First time ordering challenge coins, I was very impressed by the quality and how they turned out~will definitely use them again!
Connie Brooks
18:13 08 Mar 18
coins turned out great! I've used challengecoins multiple times
Tom Charles
14:28 19 Feb 18
I've used them for years - quality product and outstanding customer service!!
DeWann Lindsey
13:50 20 Feb 18
Great communication, awesome price and the challenge coins came out perfect.
Jerry Goglas
17:58 26 Mar 18
As a professional event planner, I both received and appreciate the great customer service provided by very knowledgeable employees at Challenge Coins 4 Less. Our CZ50 group members were very impressed with the final product, and our treasurer was extremely happy with the very reasonable pricing. #WIN-WIN-WIN
Bob Alexander
00:13 30 Mar 18
Great service! Minor changes to design was handled quickly! Looking forward to the finished product.
Sterling Rahe
18:12 02 Apr 18
As a business owner, I wanted to create a key chain with my business logo...I found Challenge Coins online, since the military used this site for their coins. I spoke with a rep at the facility, sent him my logo info and what I wanted, then an email sample was sent as to my design. Once I approved the design, paid for it, the key chains were delivered 2 to 3 weeks later. I was shocked at the end result. They turned out beautiful!
Effie Rider
13:28 13 Apr 18
This company makes some great looking coins. They are easy to work with and will work with you to make sure your coin looks exactly like you wanted it to.
Tristan Arney
18:59 17 Apr 18
They were able to get it to me even though it was a very short timeline. Great looking coins.
Michael Krappitz
23:45 22 Apr 18
Excellent customer service, both in the design of my company coin and the delivery after the fact. Definitely would use again.
C.J. Gregory
11:50 23 Apr 18
Quick, professional service from "artists" who got my order PERFECT and at the right price; strongly recommend these guys for military coins!
Jim Broome
01:44 27 Apr 18

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