Frequently Asked Questions

Customer Support & Resources

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General

What is a challenge coin?

Challenge coins began in the U.S. Armed Forces as a way to recognize members of a particular group, squad or team. Today, they’re a part of civilian life too, as a way to commemorate outstanding achievements or shared events among groups, classes, companies and even families. What is a challenge coin?: Read More

Do you sell or stock the designs shown on your web page?

No. We do, however, provide stock designs that can be modified with your own text. Ask your sales representative for details.

How do I order custom challenge coins?

That's easy! Just fill out our no-obligation Free Quote Form. We'll send you a free digital proof of your design for your approval. We don't charge for art or revisions. Once you give your final approval, we'll produce your coins and ship them to you! Read More about ordering custom challenge coins

Can I get rush service?

Due to current shipping conditions, please ask your sales representative for up to date information.

What is your minimum order quantity?

Our minimum order quantity is 50 coins.

What information do you need to create a design for me?

Start with an idea! It can be as simple as a napkin sketch or as complex as a completed logo. If you're not sure what you want, ask us. Our graphic artists will be glad to help you create the perfect coin design for you.

Do you guarantee your products?

We stand behind everything we sell with our 100% Satisfaction Guarantee. If any product is defective in either workmanship or materials, we will replace it at no additional cost to you.

Once I approve the proof, how does my coin order go into production?

After you approve your proof, we will send you a separate email confirming all the details of your order, along with a link to pay. After we've received your proof approval and payment confirmation, we'll start production.

What is your refund policy?

You are buying a custom-made product. We cannot resell it to anyone else. For that reason, we do not offer refunds or accept returns. However, if any product you order from us is defective in materials or workmanship, we will replace it at no additional cost to you.

Is it possible to reorder the same coin design later?

Of course! We keep your design on file permanently. If you've ordered from us within the past 2 years, we can use the original or most recent order number to find the factory-stored mold from that order to reuse. It's an instant savings of at LEAST $100.

How long will it take to receive my order?

Due to current shipping conditions, please ask your sales representative for up to date information.

How much do custom challenge coins cost?

Challenge coin pricing depends on the size of the coins you want, the options you choose and the number of coins you order. See our pricing page for more information.

Product

What materials are your coins made from?

Our coins are typically made from zinc in most cases. They can be made of brass for an additional charge. The additional charge varies by coin design and size. Read More about the materials are our coins made from

What is the most popular size for a challenge coin?

Two-inch coins are our best selling size. Coins typically range from 1.5” to 3”. They can be even larger if you want a custom shape. Read More about popular sizes for challenge coins

What is the average weight of your standard size custom challenge coin?

A 2" coin weighs about 2.4 ounces. Weight will vary depending on coin size.

How thick are your challenge coins?

Our standard coin thickness is 4 millimeters.

What is the difference between types of coin finishes or plating?

There are tons of differences between our plating options that can bring character and class to your coins! Read More about the different types of coin plating

Are any of the materials used to create my coins toxic?

No. We use only nontoxic materials in our coins and other products.

What presentation options do you offer?

Our standard packaging, free with each coin, is a PVC pouch. Other options include custom pouch inserts, coin stands, coin capsules, acrylic boxes, velvet bags or velvet presentation boxes. Check out our available presentation options here.

What is included in my belt buckle order?

Your design and your buckles. That's it. We do not sell belts. Check out our custom belt buckles page for more information.

How big is too big for a custom belt buckle?

We leave that up to you. A good general rule is if you're unable to bend over to tie your shoes while wearing it, it's too big! But seriously, the answer is roughly 5", with most orders being in the 3-4" range.

Can I order medals and medallions from you too?

Sure! We can turn your custom coin design into a medal or medallion suitable for presentation at anything from sporting events to military honors. Just let us know. Read More about ordering medals and medallions

Do you offer other products besides challenge coins?

We're glad you asked! We feature a wide range of great custom products ready for your imprint, including custom shirts, lanyards, patches and wristbands. Ask your sales representative for more details about those and the many other great items we offer.

Design

Do you charge for design work?

We’re not a graphic design firm, but we DO offer free art proofs of your design and free revisions until it’s ready for production. Read More about our design work policies

Can I pick custom colors?

Absolutely! We use the Pantone® Matching System for easy matching, or just tell us what color you want and we'll find the best fit from thousands. Read More about picking custom colors

What's a custom edge and why do I want one?

Custom diamond cut edges add that “final touch” feeling, bringing class and complexity to your coin without distracting from the design. Read More about custom challenge coin edges

Can I have text engraved on the side of my coin?

Of course! Whether you need them sequentially numbered or individually lettered, we can help. Read More about text engraving on challenge coins

What's the difference between 2D and 3D coins?

A “2D” coin is your standard challenge coin struck from a die mold, whereas a 3D coin employs extra tools to emboss your design so it jumps off the coin! Read More about 2D and 3D challenge coins

How do I ensure the colors are right on my coins?

Our art proofs include a legend listing the exact colors used so you can check for accuracy on receipt! Read More about ensuring challenge coin color accuracy

What type of format does my artwork need to be in?

We prefer vector (.ai, .pdf, etc.) but almost anything works; even a photo of a napkin sketch! Read More about artwork formats

What metal plating should I choose for my coins?

It's all about design preference! Our coins are struck from a sturdy brass base, so the plating has no functional bearing. Choose what works for you. Check out our available plating options here.

Do you have a coin design template?

Yep! Download our template here.

I have a great idea for a design, but I can't draw. Can you help?

Absolutely! We have a full staff of graphic artists and product designers ready to bring your ideas to life. Read More about design help

I want something other than round coins. Is that possible?

Of course! Since all our products are custom, that means their shape can be too. Talk to our sales staff for more info! Read More about custom challenge coin shapes

I have an existing coin design I want to duplicate. Can you do that?

Absolutely. Just shoot us an email with the existing design proof, art files, or a clear, detailed photo of both sides of the coin and we'll take it from there. Read More about duplicating existing coin designs

Production

What is the turnaround time for a challenge coin order?

Generally, coins take a few weeks to arrive once you’ve placed an order. Shipping to APOs can take a little bit longer. Read More about challenge coin order turnaround time

How are challenge coins made?

We create a custom die mold of your coin’s design and use it to mint your order. Then, we finish the coins in your chosen metal plating, fill colors, and put on any last touches your design needs! Read More about how challenge coins are made

What kinds of paints are used to add color to my coin?

We fill our coins with non-toxic enamel from the full range of Pantone® solid colors. We also offer specialty paints like glow in the dark, translucent, and more! Read More about enamel paints used in challenge coin production

What is sandblasting?

Sandblasting is a technique used to fill recessed space in a coin design with a subtle sandpaper-like texture (without the rough feel, of course!) This helps to create depth, break up designs, and reduce glare on shinier coins. Read More about sandblasting challenge coins

What is die casting?

Die casting is the process of pouring molten metal into a die, or mold that forms its shape. In this case, it's how we manufacture your custom challenge coins.

What's the difference between die struck, soft enamel, and hard enamel?

Die struck coins contain no color at all, like regular currency. Soft enamel is the standard challenge coin process, where we lightly fill recessed spaces with soft enamel color to retain some depth to the design. The hard enamel (also known as cloisonné) process has us fill those colors flush with the raised metal and fire-harden them for a smooth, jewelry-like finish. Read More about the differences between die struck, soft enamel, and hard enamel

Where are your coins made?

While we are a proud American company, our coins are manufactured overseas at some of the finest metalcrafting facilities in the world, as is the industry standard. We do offer American-made coins as well – just ask our sales staff for a quote.

How long do you retain my coin mold once an order is placed?

Our factories keep molds on file for up to 2 years. If you need to reorder using the same mold in that time frame, simply give us the original order number and save! Read More about our coin mold retention policy

How do I know when my coin mold is going to expire?

Check the date of your last purchase. If it's been within 2 years, you should be good to go.

Ordering

How do I start a price quote?

Simply fill out our Free Quote form.

What happens after I submit a quote?

You’ll receive an email with a preliminary price quote and further instructions. You’ll also receive a call from our sales team to discuss details and get your design off to our art department for proofing! Read More about submitting a quote

What items should I look for on my proof once I receive it?

Check for any missing or incorrect information, and double check the color legend and options listed. If you need any changes, we offer free revisions. Read More about proof details

Can I receive more than one quote or design?

Absolutely! Just include the information when you start your quote or talk to our sales team to get multiple projects started.

What is the best way to make a revision request for my design?

Simply reply back to the proof email with your requested revisions, or give us a call to discuss it at (855) 272-8451.

Can I still receive a quote for less than minimum quantity?

Unfortunately, since we do not offer less-than-minimum orders, we also cannot quote anything under 50 coins.

What forms of payment do you accept?

While we prefer credit cards, we’re also happy to accept mailed checks or wired funds. Talk to our sales team for more information on those options! Read More about payment methods

How much is the mold fee, and why is the fee waived for higher quantity orders?

The mold fee starts at $100 and goes up according to the size of the coins you’re ordering. We understand it’s a lot, so once your order is big enough to offset the cost of the mold-making process, we waive it for you! Read More about mold fees

Shipping

Do you charge for shipping?

We offer free shipping anywhere in the contiguous United States.

Do you offer APO/FPO shipping service?

Yes we do. And it's still free. Read More about our shipping policies

Do you offer overnight shipping service?

Due to current shipping conditions, please ask your sales representative for up to date information.