Frequently Asked Questions

Frequently Asked Questions

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Coin Design

I want to order custom coins, but where do I start?
Do you want to celebrate a special event? Commemorate a specific achievement? Recall a particular deployment? Our graphic artists will be glad to help you create a design perfect for any event or occasion.
I already have a great idea for the design, but I can’t draw well. Can you help?
Of course! We don’t charge for art or design work, so you can revise your design until it’s exactly what you have in mind. And we’ll send you a free digital proof for your approval before production begins.
I want something other than round coins. Is that possible?
You bet! We can craft coins in virtually any shape you can imagine.
I have an existing coin design I want to duplicate. Can you do that?
As long as you have the right to duplicate it without infringing on anyone else’s trademark or copyright, yes we can.
How thick are the custom coins?
Our standard coins are 3 millimeters thick. Coins of 4 millimeters and larger are available for a small added charge.
I have other questions not listed here.
No problem! Just reach out to us. We’re always happy to answer any questions you might have. Let us show you how easy it can be to order custom challenge coins!

Coin Options

What metal styles are available for my coins?
We offer a choice of Polished Gold, Polished Silver, Polished Brass, Polished Copper or Black Nickel.
What about antique styles?
We offer those too! Choose from Antique Gold, Antique Silver, Antique Brass or Antique Copper.
If I want to add color to my coins, how much will it cost?
You can choose up to five colors free. We offer as many additional colors as you’d like (up to the size limit of the coin) for a slight additional charge.
I want something to make my coins stand out.
That’s easy! We offer a full range of diamond-cut edges, including Cross Cut (to increase reflectivity), Rope Cut (the traditional Navy/Marine/Coast Guard edge), Slash Cut (for added style on simple designs), Wave Cut (to mimic the ocean) and more!
I want them to REALLY stand out.
No problem! We offer a wide selection of options. Go for a 3-D design that literally stands out. Add a dramatic effect with cut-outs. Have your coins sequentially number to create a limited edition.
I have other questions not listed here.
No problem! Call us toll-free anytime at (855) 272-8451, or email us at We’re always happy to answer any questions you might have. Let us show you how easy it can be to order custom challenge coins!

Ordering your Challenge Coins

How do I order coins from you?

That’s easy! Just fill out our no-obligation Free Quote form. We’ll respond promptly with a free digital proof of your design. We don’t charge for art or revisions, so you can revise your design until you’re satisfied.

Once you approve the proof, we’ll send you a separate confirmation email. Send that back with your approval and we’ll produce and ship your coins to you.

What file formats do you accept for artwork?
We accept files in jpg, png, gif, ai, eps, svg, psd, pdf, doc, xls and ppt formats. We always prefer vector art rather than raster, but we can accept raster art of at least 300 dpi.
How long will it take to receive my order?
Due to current shipping delays, expect your order to take three to four weeks from the time you place your order. Our usual turnaround time is 14 to 17 days after you place your order. However, factory backlogs, holidays and other events occur occasionally throughout the year, which can slightly delay production. Your sales representative can give you the most up to date information.
Can I get rush service?
Because of the production and shipping times required, generally, no. However, if you need your coins by a specific date, let your sales representative know and we will do our utmost to accommodate you
What is your minimum order quantity?
Our minimum order is 50 coins. For orders of 300 or more coins, we don’t charge a mold fee.
I still have questions. Can I talk to someone before I order?
Absolutely! Just contact us and we’ll be glad to discuss the entire ordering process with you at any time.

Coin Pricing

How much do custom challenge coins cost?
That depends on several factors: the size of the coins, how many you want to order and of course, your design and options. Your sales representative can advise you on the specifics of your particular order. Check our challenge coin pricing for additional details.
Do you charge a mold fee?
Only for orders of fewer than 300 coins.
Do you charge for shipping?
We offer free shipping to any address within the continental United States.
What about packaging?
We ship your coins to you in individual PVC pouches at no extra cost to you. Other packaging options are available for a slight added charge.
What forms of payment do you accept?
We accept all major credit cards. We can accept checks, but your order will not be processed until it clears. We can accept purchase orders from government agencies. For more information, ask your sales representative.